Shipping policy

Pleiko Shipping Policy

Thank you for shopping with Pleiko. Many of our products are prepared and packaged with care before leaving our workshop. Please review the information below regarding processing, shipping, and delivery.

Order Processing Time

Orders are processed and prepared for shipment within a maximum of 6 business days after the order is placed and payment is confirmed.

Business days are Monday through Friday, excluding holidays.

Please note that processing time is separate from shipping/transit time. Once your order has been processed and shipped, delivery time will depend on the shipping method, destination, and carrier.

Shipping Rates & Delivery Estimates

Available shipping methods, rates, and estimated transit times are calculated and displayed at checkout through Shopify, based on your order and delivery address.

The estimated delivery time shown at checkout begins after the order has been processed and transferred to the shipping carrier.

For example, an order may require up to 6 business days for processing, plus the estimated carrier transit time shown for the selected shipping method.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Please allow time for the carrier's tracking system to update after your package has been picked up.

Large or Multiple-Package Orders

Some Pleiko furniture may be shipped in more than one package due to its size, weight, or components.

Packages belonging to the same order may arrive separately or at different times. When available, tracking information will be provided for each shipment.

Shipping Delays

Delivery dates provided at checkout are estimates and are not guaranteed.

Once an order has been transferred to the carrier, delays caused by weather, holidays, carrier disruptions, transportation issues, or other circumstances outside Pleiko's reasonable control may affect the delivery date.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us at info@pleiko.com as soon as possible.

Once an order has shipped, we cannot guarantee that the delivery address can be changed. Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Damaged Packages

Please inspect your order when it arrives.

If your product arrives damaged, please contact us promptly at info@pleiko.com with your order number and photos of the product, shipping box, packaging, and visible damage so we can review the issue and assist you.

Please keep the original packaging while the issue is being reviewed.