Refund policy

Pleiko Return & Refund Policy

We hope you love your Pleiko piece. If something isn't quite right, we're happy to help with eligible returns and exchanges.

Returns & Exchanges

Eligible items may be returned or exchanged within 30 days of delivery.

To be eligible, your item must be:

Unused and in its original condition.
Free from damage, alterations, or signs of use.
Returned with all original parts, hardware, and components.
Securely packaged for return shipping.

Items that have been assembled, installed, modified, or damaged after delivery may not be eligible for return or exchange.

To start a return or exchange, please contact us at info@pleiko.com before shipping your item back. Returns sent without contacting us first may not be accepted.

Return Shipping

Customers are responsible for return shipping costs, except when an item arrives damaged, defective, or incorrect due to an error by Pleiko.

We recommend using a trackable shipping service and securely packaging the item. Customers are responsible for the item until it is received by Pleiko.

Original shipping charges are non-refundable unless the return is due to a Pleiko error or an item that arrived damaged or defective.

Custom & Personalized Orders

Because these products are made specifically for you, custom and personalized orders are Final Sale and cannot be returned or exchanged.

This includes products with:

Name personalization or engraving.
Custom dimensions or sizes.
Special modifications.
Other made-to-order customizations requested by the customer.

This Final Sale policy applies only to the customized version of a product. Standard, non-customized products remain subject to our regular return policy.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us promptly at info@pleiko.com. Please include your order number and photos of the product, packaging, and any visible damage so we can review the issue and make it right.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Items returned damaged, incomplete, used, or in a condition different from when they were delivered may not qualify for a full refund.