We want you to love your Pleiko furniture. If something isn't right, here's how we'll make it work.
30-day return window
You have 30 days from the date of delivery to request a return. Just email us at info@pleiko.com with your order number.
Return conditions
Items must be unassembled, in their original packaging, and in unused condition. We can't accept returns on assembled furniture, items with applied finishes (paint, stain, etc.), or products showing signs of use.
Return shipping
The buyer is responsible for return shipping costs. We'll provide a return address once your return is approved. Please use the original packaging to prevent damage during transit.
Refund processing
Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. We'll email you a confirmation when it's done.
Received a damaged item?
Contact us within 48 hours of delivery with photos of the damage (including packaging). We'll send replacement parts or a full replacement at no extra cost — no need to return the damaged piece first.
Custom & personalized orders
All custom or personalized items — including name engravings, custom messages, special sizes, or any other modification — are Final Sale. No returns, exchanges, or refunds on personalized orders. If a custom order arrives damaged, the same damage policy above applies — we'll make it right.
Need to start a return?
Email us at info@pleiko.com with your order number and we'll take care of it.